Effective date: [2025-08-01]
This Privacy Policy explains how LOVINHUG Care Solutions Co., Ltd. (“LOVINHUG”, “we”, “us”, “our”) collects, uses, discloses, and protects personal information when you visit our websites, contact us, request samples/quotations, or otherwise interact with us.
1) Who we are
LOVINHUG designs and manufactures adult incontinence solutions and related services, including customization (OEM/ODM) and private label programs. If you have questions, contact us at [email protected].
2) Scope
This Policy applies to information collected online (websites, forms, emails, live chat) and offline (events, calls). It does not cover third-party sites or services that we do not control.
3) Information we collect
Information you provide
- Contact details (name, work email, phone), organization name/role, country/region
- Project requirements (specifications, packaging, certifications), messages and attachments
- After-sales information
Information collected automatically
- Device and usage data (IP address, browser, OS, pages viewed, timestamps, referrer URL)
- Cookie and similar technology identifiers (see “Cookies” below)
Information from third parties
- Logistics and fulfillment partners, payment/finance providers, market data services, or agencies supporting our operations
We do not intentionally collect sensitive personal information unless you voluntarily provide it for a specific purpose.
4) How we use information
- Provide and improve our products and services, process inquiries and orders
- Configure and manage customization projects (specs, testing, documentation)
- Communicate about quotations, samples, launches, service notices, and updates
- Operate our websites, perform analytics, prevent fraud and misuse
- Comply with legal, regulatory, and audit requirements; enforce agreements
- With your consent: send newsletters or marketing communications (you can opt out anytime)
5) Legal bases (EEA/UK residents)
Where applicable, we process personal data under these bases: contract necessity, legitimate interests (e.g., service improvement, security), legal obligation, and consent (for specific marketing/cookie categories).
6) Cookies & similar technologies
We use:
- Essential cookies (site functionality, security)
- Functional cookies (preferences)
- Analytics cookies (site usage, performance)
- Advertising/retargeting cookies (where applicable, with consent)
You can manage preferences via our cookie banner/settings or your browser. Blocking some cookies may impact site features.
7) Analytics and measurement
We may use analytics tools (e.g., Google Analytics) to understand aggregate usage and improve our services. These providers may set their own cookies. See their privacy notices for details.
8) Sharing your information
We share personal information with:
- Service providers (hosting, IT, analytics, customer support, marketing tools)
- Manufacturing, quality, logistics, and distribution partners strictly for fulfillment
- Payment and financial service providers (for invoicing and transactions)
- Professional advisers (legal, audit, accounting)
- Authorities where required by law or to protect rights and safety
- In connection with corporate transactions (merger, acquisition, reorganization)
We do not sell personal information. Where required by law, we also do not “share” personal information for cross-context behavioral advertising.
9) International transfers
We operate globally and may transfer personal information to countries whose data protection laws differ from yours. We use appropriate safeguards (e.g., Standard Contractual Clauses) where required.
10) Data retention
We retain personal information only as long as necessary for the purposes above, including legal, accounting, or reporting requirements. Retention periods depend on the data type and context.
11) Security
We employ administrative, technical, and physical safeguards designed to protect personal information (access controls, encryption in transit where applicable, logging/monitoring, and employee confidentiality obligations). No method of transmission or storage is completely secure.
12) Your rights
Depending on your location, you may have rights to:
- Access, correct, or delete your personal information
- Object to or restrict processing; withdraw consent
- Data portability (receive a copy in a structured, commonly used format)
- Opt out of marketing communications at any time
- Lodge a complaint with your data protection authority
To exercise rights, email [email protected]. We may need to verify your identity.
13) Children’s privacy
Our services are not directed to children. We do not knowingly collect personal information from individuals under the age of 16 (or as defined by local law). If you believe a child provided data, contact us to delete it.
14) Third-party links
Our websites may contain links to third-party sites. We are not responsible for their privacy practices or content.
15) Do Not Track
Some browsers offer “Do Not Track” signals. Our sites do not currently respond to these signals.
16) Changes to this Policy
We may update this Policy from time to time. The “Effective date” indicates the latest version. Significant changes will be notified via the site or by email where appropriate.
17) Contact us
If you have questions or requests, please contact:
Email: [email protected]
Company: LOVINHUG Care Solutions Co., Ltd.
Address: No. 123 Yingbin Road, Jiangmen City, Guangdong Province 529000, China